Last updated: 27 October 2026 Effective: 27 October 2026
This policy expands on Section 4 of the Terms of Service. If the two ever disagree, the Terms of Service govern. Nothing here removes or limits the mandatory rights consumer law gives you.
1. Full refund within 7 days, if nothing has been used
Within 7 days of your purchase, you can request a full refund as long as none of the paid benefits in that purchase have been used. This applies to a single download and to a first subscription payment alike. Points packs are the exception (Section 3).
2. Single downloads: delivered immediately, so not refundable after delivery
A single purchase buys one download, and it happens at the download step after your file has been generated. The file is delivered as soon as you pay, so that purchase is normally no longer refundable.
We do not keep delivered files and cannot re-issue a past download, so please keep what you download somewhere safe.
3. Points packs: not refundable
Points are added to your balance as soon as you pay, so a points pack is not refundable, whether or not you have used it. The cases in Section 5 still apply.
Free points and points from packs do not expire. Pro points are valid for the current billing period and end with the subscription. If an AI request fails, its points are returned automatically.
4. Subscriptions: cancel any time
KerfPress Pro renews automatically on the billing period you chose until you cancel. You can cancel before your next billing date.
- After you cancel, your paid access continues to the end of the current billing period rather than stopping straight away;
- A billing period that has already started is not refunded pro rata, unless Section 5 applies or the law requires otherwise;
- Canceling stops the next charge. It does not affect files you have already downloaded.
To cancel, open Manage subscription on your account page. That opens the payment provider’s portal, where you can also change your payment method and see your invoices. If you would rather we did it, write to [email protected].
5. Cases we always refund
These are refunded whether or not the paid benefit has been used:
- Duplicate charges — the same purchase was billed more than once, through a payment error on our side or the payment provider’s;
- Unauthorised payments — verified as not made by you or with your permission;
- Failed delivery — you paid but did not receive your file;
- Our technical fault — a purchased benefit could not be used because of a failure on our side and we did not fix it within a reasonable time;
- Any other case where the applicable law requires a refund.
Downloading something again. Each download is its own purchase. Downloading the same image or template again, or in another format, is a new download rather than a duplicate charge, and is not refunded once it has been used. A double click is not charged twice, and a download that fails is never counted. If something still looks wrong, write to us and we will look at it.
6. How to ask
Write to [email protected] and include:
- the email address on your account;
- the order number and the date of purchase;
- the reason for your request.
We may check the payment record and whether the paid benefit was used.
7. Timing
We reply with a decision within 5 business days of receiving your request. Approved refunds normally go back to the original payment method. When the money arrives depends on your bank and the payment provider, and currency conversion can change the amount slightly — neither is under our control.
8. If the service shuts down
If we decide to stop offering paid services, we will give notice on the site and by email to your account, and refund what has not been used: single purchases by the downloads still unspent, subscriptions pro rata for billing periods not yet used. Files you have already downloaded are unaffected — they live on your own device and do not depend on this service staying up.
9. Contact
Trading name: KerfPress
[email protected]
https://kerfpress.com